Terms of Service

1. Who these terms are between

"Softura", "we" and "us" mean the independent web design and development service operating at https://softura.tech. "You" means the person or business commissioning work.

We do not currently state a company registration number or registered office, because none exists to state. If you need to contract with a registered entity for your own compliance reasons, tell us before we begin and we will tell you honestly whether we can meet that requirement.

2. The free preview

Before any money changes hands, we will design a homepage concept for your business so you can see the actual work rather than a promise of it.

The preview creates no obligation on either side. If you do not want to continue, you owe nothing and no invoice follows. We retain ownership of an unpaid preview concept — it does not transfer to you unless the project proceeds and is paid for.

3. Scope and packages

Each package sets out what it includes and, just as importantly, what it excludes. The excluded list is not a negotiating position — it is what keeps a fixed price honest.

Work outside the agreed package is quoted separately and in writing before it starts. We will not add items to an invoice after the fact.

4. Payment

Standard terms are 50% to begin work and 50% when the site goes live. The first payment falls due only after you have seen and approved the design direction.

We accept card, Stripe, PayPal and bank transfer, and issue an invoice for your records. Prices are in US dollars. Any transaction or currency conversion fees charged by your own bank or card provider are yours.

Larger projects may be billed by milestone instead, agreed in writing in advance.

5. Revisions

Revision rounds included with each package:

• Starter ($150) — 2 rounds
• Business ($300) — 3 rounds
• Professional ($500+) — until it's right
• Signature ($900+) — until it's right

6. What counts as a revision

A revision is a change within what was agreed — wording, images, colours, spacing, the order of sections.

Deciding partway through that you now want a booking system, an online shop, or five additional pages is new scope, not a revision. We will quote it rather than absorb it or quietly cut something else to compensate.

7. What you provide

We need your logo if you have one, photographs, a list of your services, your hours, your service area and your contact details. Rough notes are fine — we handle the writing.

You confirm you have the right to use everything you send us. This matters more than it sounds: images taken from a search engine, competitor text, or stock photos without a licence can result in a demand for payment directed at you as the site owner. If you are unsure about a photo, tell us and we will use properly licensed imagery instead.

If material you supply infringes someone else's rights, responsibility for that sits with you.

8. Timelines

Build times quoted on the package pages are measured from when we have your content, not from when you pay. The most common cause of a late launch is waiting on photographs.

We will tell you promptly if anything on our side slips.

9. Ownership and handover

On final payment, ownership of the site we build for you — the code, the design as delivered, and the content we produce for it — passes to you outright.

Your domain, hosting, analytics and Search Console accounts are set up in your name from the start and never routed through us. At launch we hand over every login. Nothing is held back as leverage, and you can move to another developer at any time without asking our permission.

We keep the right to describe the work and show it in a portfolio. If you would prefer we did not, say so and we will not.

10. Third-party services

Some features rely on services run by other companies — domain registrars, hosting, payment processors, booking tools, email platforms. Those accounts are yours, billed to you directly, and governed by their own terms.

We will set them up and explain them, but we do not control their pricing, uptime or policies.

11. Support after launch

Free support included after launch, by package:

• Starter ($150) — 30 days free
• Business ($300) — 60 days free
• Professional ($500+) — 90 days free
• Signature ($900+) — 6 months free

12. What support covers

Fixing things that are broken, and small content corrections. It does not cover new pages, new features, or redesigns, which are quoted as new work.

After the free window you can handle the site yourself using the walkthrough we record, ask us hourly, or move to a maintenance plan. There is no automatic subscription and nothing renews unless you ask it to.

13. Cancelling

You can stop the project at any time. Work completed up to that point is payable; anything paid in advance and not yet worked on is returned.

We may decline or withdraw from a project — for example if the content required is unlawful, or if a project has stalled unanswered for a long period. If we withdraw, you pay only for work delivered.

14. What we do not promise

We build in the technical foundations for search visibility — titles, descriptions, headings, alt text, a sitemap, fast loading, Search Console verification. We cannot promise a particular ranking, a volume of traffic, or a number of enquiries. Anyone who does is guessing.

We aim for high availability but cannot guarantee uninterrupted service from hosting and third-party providers we do not operate.

15. Liability

Our total liability in connection with a project is limited to the fees you have paid us for that project.

We are not liable for indirect or consequential losses — lost profit, lost business, or loss of data. Nothing here limits liability that cannot lawfully be limited.

16. Governing law

These terms do not currently specify a governing law or an exclusive jurisdiction.

We would rather say that plainly than name a jurisdiction we have not properly considered. If your business needs a specific governing law written into the agreement, raise it before work begins and we will agree one with you in writing.

In the first instance we will always try to resolve a disagreement directly and in good faith.

17. Changes to these terms

We may update these terms. The version that applies to your project is the one published when you commissioned it.

Questions about anything here: softuramm@gmail.com.