Privacy Policy

1. Who is responsible

Softura is responsible for the information described here. The contact point for any privacy question or request is softuramm@gmail.com.

We do not currently publish a registered company or a country of establishment. If that is a blocker for your own compliance requirements, ask us before sending anything you would rather not share.

2. What the contact form collects

The enquiry form on the home page asks for the following. Only your name, email and message are required — the rest can be left blank:

• Name
• Email address
• Phone number (optional)
• Project type (optional)
• Estimated budget (optional)
• Your message
• A hidden anti-spam field, which stays empty unless a bot fills it in

3. Where a form submission goes

When form delivery is configured, submissions are sent through Web3Forms, a form-delivery service, which passes the contents to our email inbox. Web3Forms processes the data on our behalf and applies its own privacy terms.

When form delivery is not configured, the form does not transmit anything to any third party. It opens your own email application with the details filled in, and nothing is sent until you press send yourself.

Either way the destination is the same inbox, and we use what you send only to reply to your enquiry and to carry out any work you go on to commission.

4. Analytics

This site uses Google Analytics 4 to understand which pages people find useful. It loads on every page as the page opens; there is no consent prompt, and we want to be straightforward about that rather than imply a choice we do not currently offer.

IP anonymisation is switched on, so your full IP address is not stored by the analytics data. We see aggregate patterns — pages viewed, rough location, device type, which link brought you here. We do not attempt to identify individual visitors, and we do not use analytics to build advertising profiles.

Section 5 of the Cookie Policy explains how to refuse analytics entirely.

5. Hosting and server logs

The site is a set of static files served by Cloudflare Pages. Like any web host, Cloudflare processes technical data needed to deliver a page and to protect against attacks, which can include IP addresses. That processing is governed by Cloudflare's own terms.

We do not run a database, and this site has no user accounts, logins or profiles.

6. Fonts and embedded content

Typefaces are bundled into the site at build time and served from the same domain, so viewing a page sends no request to a font provider and leaks no visitor data to one.

Where a page embeds something from another service — for example a map — that provider will see the request. We keep embeds to the minimum a page actually needs.

7. Why we are allowed to hold it

For enquiries: because you chose to contact us and we need the details to reply. For client work: because we need them to carry out the project you commissioned.

For analytics: because we have a legitimate interest in understanding how the site is used. If you would rather not be counted, the Cookie Policy explains how to opt out.

8. How long we keep it

Enquiries that do not turn into work are kept for up to two years, so we can pick up a conversation if you come back, and then deleted.

Records relating to paid work — project files, invoices, correspondence — are kept for up to six years, which is a normal retention period for business and tax records.

Analytics data is retained according to the Google Analytics settings on the property, and is not tied to your identity.

9. Who else sees it

We do not sell your information, and we do not share it for advertising.

It is handled by the service providers needed to run the business — the form-delivery service, our email provider, analytics, hosting, and a payment processor if you become a client. Each acts on our instructions or under its own published terms.

We may disclose information where the law requires it.

10. Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop using it for a particular purpose.

Email softuramm@gmail.com and we will act on it. We will not ask you to justify the request, and there is no charge.

Depending on where you live you may also have the right to complain to a data protection regulator.

11. Children

This is a service for businesses and is not directed at children. We do not knowingly collect information from anyone under 16.

12. Changes

If this policy changes materially, the date at the top of the page changes with it.